Refund policy

Refund policy

Last updated: October 29, 2026

We want Digby to be a happy part of your home. If it isn’t right for your family, you can return it within 30 days of delivery.

How to start a return
Email us at info@littlewordco.shop with your order number. We’ll reply with return instructions and the address to send your item to. Please don’t send anything back before contacting us, as items sent without return instructions can’t be processed.

Eligibility
Your return request must be made within 30 days of delivery. Items should be unused, in the same condition you received them, and in the original packaging with all cards, sticker sheets and the charging cable. Please keep your receipt or proof of purchase.

Return shipping
Unless your item arrived damaged, defective or wrong, return shipping costs are your responsibility. We recommend using a trackable shipping service.

Damaged, defective or wrong items
Please check your order when it arrives. If Digby arrives damaged, stops working, or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the issue, and we’ll make it right with a replacement or a refund at no cost to you.

Refunds
Once we receive and inspect your return, we’ll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method. Please allow some time for your bank or card issuer to post the refund.

Exchanges
The fastest way to get a different color is to return the item you have and place a new order once the return is accepted.

Questions? Contact us anytime at info@littlewordco.shop.